Terms and Policies
Return Policy for NYAD Products
Before returning any items (except for recalibration service and repairs) you must call 925 270-3971 8:30 a.m. – 5:00 p.m. PST. Monday through Friday or email firstname.lastname@example.org for approval.
Products may be returned for a full refund/credit within 30 days from the date that NYAD originally shipped it and must be returned in its original new condition. Returns for special orders will have 30% restocking fee and must be approved.
All returned items are subject to inspection for use and damage before credit is issued. Returns may incur additional charges if product is returned in damaged condition.
Manufacturer Warranty/Defective Claims – You may return product to us for rework, exchange and/or request a full refund/credit. Request must be made from the original purchaser. Upon receipt of a returned item, NYAD will evaluate and determine the warranty claim.
Damaged Items – It is your responsibility to inspect your packages for damages/defect on delivery. If product is damaged in transit to you, we must be notified immediately (within 24 hours) so that we can submit a claim the freight carrier.
Lost Packages – Lost Packages must be reported within 30 days of the shipment date and verification from the freight carrier that product has not been delivered.
Please contact or email us for further important instructions on filing a lost or damaged package claim.
NYAD, Inc. will offer Technical Support via telephone or email. All technical support shall be related to NYAD Equipment only. Any other technical issues involving other products and services to NYAD Equipment will not be the responsibility of NYAD, Inc.; however, our technical support team will offer their best knowledge and support involved in NYAD Equipment.
Ph (925) 270-3971
Nyad, Inc. warrants to the original purchaser that all parts used in the construction or fabrication of Nyad Equipment will be free from defects in materials and factory workmanship under normal use and service for five years from the date of delivery.
Warranty coverage provides the necessary repairs or parts replacement found by Nyad, Inc. to be defective due to bad workmanship or faulty materials.
Payments are accepted in the form of Check, Credit Card, ACH, or Bank Wire Transfer.
Please remit payments to NYAD, Inc. 1647 Willow Pass Road #509 Concord, CA 94520
We accept Visa, Mastercard, and American Express. Paying by telephone, please call (925) 270-3971 and one of our customer service representatives will be happy to help you.
Please contact NYAD at (925) 270-3971 for bank information.
LIMITATIONS OF WARRANTY
Nyad equipment requires inspection at the factory before warranty is determined, unless other arrangements have been made by NYAD and the original purchaser.
This warranty does not apply to routine service/maintenance, repairs and routine calibration of the moisture sensor every twelve (12) months in accordance with manufacturer’s recommendation, or replacements made necessary by fire or water damage, or accident to or improper installation by others, alteration, misuse or abuse to NYAD Equipment.
This warranty does not cover labor charges or costs incurred for time and expense by other service agencies or personnel involved in maintaining NYAD Equipment.
TERMS OF PAYMENT
NYAD, Inc. payment terms are NET 30 DAYS or 2% NET 10. New customers will be required to fill out NYAD’s New Customer Setup Form to be approved for Net 30 Days. Any purchase orders received requesting terms over Net 30 Days will be subject to a 1.5% surcharge fee for any portion of a month past Net 30. All customers requesting Net 30 accounts will be verified through Dun and Bradstreet.” after the setup form for net 30 days. NYAD no longer mails paper invoices. A valid Accounts Payable email address is required for all orders/invoices.
Application of this Warranty is further conditioned upon the following:
Installation. NYAD Equipment must be properly installed in accordance with NYAD’s installation procedures and instructions.
Proper Maintenance and Operation. NYAD Equipment must be properly maintained and operated in accordance with NYAD’s maintenance and operating procedures. All service parts must be acquired from NYAD or its authorized representative.
No Alteration. NYAD Equipment must not have been modified or altered from its original conditions at the date of delivery or installation.
Failure to comply with any of these conditions will void this warranty.
Prices for all NYAD products and recalibration services are provided upon request. Prices are quoted in US Dollars (USD). Prices do not include freight, handling, insurance, or applicable sales tax.
TERMS OF SHIPMENT
Shipments are processed through UPS. California shipments are UPS ground service. Shipments to all other states are UPS 3 day service, unless otherwise noted on purchase order or notified by customer in writing. Due to freight carrier restrictions, we can not deliver to P.O. Boxes. Applicable freight charges will apply unless freight account number is specified.
International Shipments – International customers are responsible for any duties, taxes and additional international fees that may apply.
Third Party or a Freight Carrier – Customers requesting to use third party or a freight carrier other than UPS will be subject to any applicable fees that may apply.